Safety instructions for using the online service via remote video calls in the ‘Oculavis SHARE’ / ‘SCHMITZ Care Connect’ service platform

Use of services and related information is entirely at company’s and its employee’s own risk.

All services are provided “as is”, without warranty of any kind, either express or implied, including without limitation any warranty for information, training materials, services, uninterrupted access, products provided or software licensed through or in connection with the service, of the result obtained through the service.

By its voluntary use of the services, company releases, fully discharges and waives any claim arising from use of the services, including but not limited to any accident resulting in bodily injury or death, or damage to any property.

Remote support allows you to instruct someone at another location or to receive instructions from someone at another location. These instructions are used, among other things, for troubleshooting or for the maintenance and repair of products such as tools, machines and systems. Since the products may be electrically and/or mechanically operated and there may be other sources of danger in the vicinity of the products, please ensure the following points for remote support:

• Do not perform any work for which you are not authorized or for which you are not sufficiently qualified.
• Make sure that you are allowed to perform the respective activities on the product, the machine or the system.
• Before starting the remote support, observe the environment and identify possible sources of danger. Take measures to avoid risks.
• Show the instructing person the environment to draw his attention to possible sources of danger or let the instructed person show you the environment to identify possible sources of danger.
• Take your time and make sure that you have understood every instruction given by the instructor.
• If you are not sure whether to execute an instruction, discuss or analyse the situation with the instructor. If in doubt, do not execute the instruction.
• Make sure that the products, machines or tools you are working on are safe. In general, all devices should be switched off and disconnected from the power supply. Check hydraulics, mechanics or heavy loads for potential risks.
• Observe all risk warnings of the respective product on which you are working.
• If you are using smart glasses or another mobile device for remote support, familiarize yourself with the use of the device. Do not use the device unless you understand how it works.
• If there are possible dangers, take off your smart glasses immediately or put the mobile device aside.
• If the use of the smart glasses or the mobile device should be too dangerous due to the environment, the product or the current situation, do not use them.
• Smart glasses occupy a part of your field of view with a display and overlaying digital information. Please take attention when using glasses. Stop using the glasses when danger or risks occur.
• During remote support, you will receive instructions in a visual and auditive way. Make sure that you can still recognise the environment and situation around you.